Terms of service
Overview
These Terms of Service govern your use of the Ellis Row website and any purchase made through our online store.
Throughout these Terms, “Ellis Row,” “we,” “us,” and “our” refer to Ellis Row. “You” and “your” refer to any person accessing our website, using our services, or purchasing from us.
By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service together with any other policies referenced on our website, including our Privacy Policy, Shipping & Returns Policy, and any promotional terms displayed at the time of purchase.
Please read these Terms carefully before using our website or placing an order. If you do not agree with them, you should not use our website or services.
1. Eligibility and Account Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction.
If you create an account, you are responsible for:
- providing accurate and current information
- maintaining the confidentiality of your login information
- keeping your account information up to date
- all activity carried out through your account
You must notify us promptly if you believe your account has been accessed or used without authorization.
You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, prices, colors, and other information displayed on our website are accurate.
However, product appearance may vary slightly from what you see on your device. Differences may result from screen settings, lighting, photography, device type, or individual color perception.
Product availability is not guaranteed.
We may, where reasonably necessary:
- limit quantities
- discontinue products or colors
- update product information
- restrict sales to certain locations
- cancel orders for unavailable products
- correct errors in product information or pricing
If a material error affects an order you have already placed, we will contact you where appropriate.
3. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
After placing an order, you may receive an email confirming that we have received your order. This acknowledgement does not necessarily mean that the order has been finally accepted.
An order is considered accepted once it has been successfully processed for fulfillment, subject to:
- successful payment authorization
- product availability
- fraud screening
- address verification where required
- any other reasonable verification
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- payment cannot be authorized
- an item is unavailable
- pricing or product information contains an obvious error
- we reasonably suspect fraud or unauthorized activity
- inaccurate information was provided
- an order appears to be intended for unauthorized resale
- the order violates these Terms
If we cancel an order after payment has been collected, the appropriate refund will be issued.
4. Order Changes and Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
We process orders quickly, so changes and cancellations cannot be guaranteed once an order has entered processing.
Once an order has been dispatched, it can no longer be cancelled or modified.
If your order has already shipped, you may request a return after delivery in accordance with our Shipping & Returns Policy.
5. Prices and Payment
Prices are displayed in the currency shown on our website or at checkout.
Prices, discounts, promotions, and product availability may change from time to time without prior notice.
The price applicable to your purchase will normally be the price displayed when you complete checkout, except where there is an obvious pricing or technical error.
You agree to provide accurate, complete, and current billing and payment information.
By submitting payment information, you confirm that:
- you are authorized to use the selected payment method
- the payment information provided is accurate
- you authorize the applicable charges associated with your order
Payments may be processed by third-party payment providers. Their own terms, security controls, privacy practices, and processing requirements may also apply.
6. Discounts, Closing Sale and Promotions
Ellis Row may offer promotional pricing, gifts, discounts, or other limited-time offers.
Promotions may be subject to conditions including:
- expiration dates
- product exclusions
- minimum order values
- geographical restrictions
- availability
- quantity limits
- restrictions on combining offers
Unless expressly stated otherwise, promotional offers cannot be combined.
Ellis Row Closing Sale
Where the Ellis Row Closing Sale is active, selected or eligible products may be offered at 50% off or at another promotional price displayed on the website.
The price shown at checkout is the final applicable promotional price.
Closing Sale products remain subject to the applicable return policy unless a specific product is clearly identified as final sale before purchase.
Free Gift With Every Order
Where the promotion is active, eligible orders may include a complimentary gift.
The gift:
- is included automatically where applicable
- has no cash redemption value
- cannot be exchanged independently
- may vary depending on availability
- may be substituted with another item of similar promotional value where necessary
If an order is returned for a full refund, the complimentary gift must also be returned unused and in its original condition.
If the complimentary gift is not returned, Ellis Row may deduct its stated value from the refund where permitted by applicable law.
7. Shipping and Delivery
We ship worldwide with tracked shipping.
We currently offer free standard shipping on orders over $120 USD, subject to any different threshold or shipping option displayed at checkout.
Orders are generally processed and dispatched within 24 to 48 hours.
After receiving shipping confirmation, most orders to North America and international destinations are expected to arrive within approximately 4 to 8 business days.
Delivery dates are estimates and are not guaranteed.
Delays may occur due to:
- carrier disruptions
- local delivery conditions
- customs processing
- weather
- public holidays
- high order volumes
- events outside our reasonable control
Please refer to our Shipping & Returns Policy for full shipping information.
8. Customs and Import Fees
Ellis Row covers applicable customs and import fees associated with eligible orders.
Customers should not normally be required to pay additional customs or import charges upon delivery.
If you are unexpectedly asked to pay an import charge connected with an Ellis Row shipment, contact us at:
before making payment so we can review the situation.
9. Returns and Refunds
Eligible items may be returned within 30 days of delivery.
To qualify for a return, an item must generally be:
- unused
- unworn
- in its original condition
- returned with its original packaging and included accessories
Approved returns receive a full refund to the original payment method.
Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Expedited or upgraded shipping charges are non-refundable.
Please review our Shipping & Returns Policy for complete return conditions and instructions.
10. Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at:
within 48 hours of delivery.
Please include:
- your order number
- a description of the issue
- clear photographs showing the item and problem
We will review the claim and provide an appropriate solution where approved.
Depending on the circumstances, this may include a replacement or refund.
Damage caused through use, improper care, misuse, or normal wear after delivery is not considered a delivery defect.
11. Shipping Information Provided by Customers
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your shipping address, contact us immediately.
We will attempt to update the information before dispatch, but changes cannot be guaranteed.
If an order is returned, delayed, lost, or undeliverable because incorrect or incomplete delivery information was provided, additional shipping costs may apply.
12. Accuracy of Website Information
We make reasonable efforts to ensure that information displayed on the Ellis Row website is complete and accurate.
However, the website may occasionally contain:
- typographical errors
- incorrect pricing
- inaccurate availability information
- incorrect product details
- technical errors
- other omissions
We reserve the right to correct such errors and update information where reasonably necessary.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you and offer an appropriate solution.
13. Intellectual Property
All content available through the Ellis Row website, including where applicable:
- trademarks
- logos
- brand names
- product names
- text
- photographs
- graphics
- videos
- website layouts
- original designs
- marketing materials
is owned by Ellis Row or used under appropriate authorization and may be protected by applicable intellectual property laws.
You may use the website only for personal, non-commercial purposes.
You may not copy, reproduce, distribute, publish, modify, sell, license, commercially exploit, or create derivative works from Ellis Row content without prior written permission, except where permitted by applicable law.
Nothing on our website transfers ownership of Ellis Row intellectual property to you.
14. Third-Party Tools and Services
Our website may use or provide access to services operated by third parties.
These may include:
- payment processors
- shipping providers
- analytics platforms
- social media services
- fraud-prevention services
- marketing platforms
- other e-commerce integrations
We do not control all aspects of these third-party services.
Your use of such services may also be subject to the terms and privacy policies of the relevant provider.
15. Third-Party Links
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience and do not necessarily mean that Ellis Row endorses or controls the third party.
We are not responsible for the content, security, availability, accuracy, or privacy practices of third-party websites.
You should review the applicable terms and privacy policies before using any third-party service.
16. Shopify
Our online store is hosted using Shopify.
Shopify provides the e-commerce technology that enables us to operate our store.
Purchases made through ellisrowbags.com are transactions between you and Ellis Row.
Shopify is not responsible for fulfilling Ellis Row orders, handling our returns, managing our product obligations, or resolving responsibilities that belong to Ellis Row as the seller, except where Shopify separately provides a service directly to you.
Shopify-related functionality may also be subject to Shopify's own terms and policies.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Ellis Row and our service providers may collect and process information necessary to:
- operate the website
- process orders
- deliver purchases
- provide customer service
- prevent fraud
- process payments
- improve our services
- communicate with customers where permitted
Please review our Privacy Policy for further details.
18. Reviews, Feedback and Customer Content
If you voluntarily submit a review, photograph, comment, testimonial, suggestion, feedback, idea, or other content to Ellis Row, you confirm that:
- you have the right to submit it
- it does not infringe another person's rights
- it does not contain unlawful or malicious content
- it is not fraudulent or misleading
To the extent permitted by applicable law, you grant Ellis Row permission to use, reproduce, publish, display, and adapt content voluntarily submitted to us for purposes connected with our business, products, website, marketing, and services.
You remain responsible for the content you submit.
We may remove content we reasonably believe is unlawful, fraudulent, misleading, abusive, infringing, or inappropriate.
19. Prohibited Uses
You may not use the Ellis Row website or services to:
- violate applicable laws or regulations
- infringe intellectual property rights
- infringe privacy rights
- submit false or misleading information
- impersonate another person
- attempt unauthorized access to accounts or systems
- distribute malware or harmful code
- interfere with website security or operation
- scrape or extract website data through unauthorized automated methods
- conduct fraudulent transactions
- abuse or harass other users
- use the services in a manner that could damage Ellis Row, its customers, or service providers
We may restrict or suspend access where we reasonably believe these Terms have been violated.
20. Fraud Prevention
To protect our customers and our business, we may review transactions, billing information, shipping information, and other order details for suspicious or potentially fraudulent activity.
In some circumstances, we may request additional information before processing an order.
If we reasonably believe that a transaction is fraudulent, unauthorized, or presents a security risk, we reserve the right to cancel or hold the order.
21. Suspension and Termination
We may suspend or terminate access to our website or services where reasonably necessary, including in cases involving:
- fraud
- misuse of the website
- security threats
- unlawful activity
- violation of these Terms
Termination does not affect rights or obligations that arose before termination.
Sections that by their nature should continue after termination will remain in effect.
22. Disclaimer of Warranties
We aim to provide an accurate, reliable, and functional website, but we cannot guarantee that the website will always be uninterrupted, error-free, or continuously available.
To the extent permitted by applicable law, the website is provided on an “as available” basis.
Nothing in these Terms excludes or limits any warranty, statutory right, guarantee, or consumer protection that cannot lawfully be excluded.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Ellis Row will not be responsible for indirect or consequential losses arising solely from use of the website or services where such losses were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
These Terms do not exclude or limit rights or remedies available to consumers under mandatory consumer protection laws.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from:
- your unlawful use of the website
- your violation of these Terms
- your infringement of another person's rights
This does not require you to compensate Ellis Row for losses caused by Ellis Row's own negligence, misconduct, or breach of applicable law.
25. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect.
26. No Waiver
If Ellis Row does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.
A waiver is effective only where clearly agreed by Ellis Row.
27. Entire Agreement
These Terms, together with the policies and information expressly incorporated into them, form the agreement between you and Ellis Row concerning your use of our website and services.
They replace previous terms covering the same subject matter unless otherwise expressly agreed.
28. Assignment
You may not transfer your rights or obligations under these Terms to another person without our prior written consent where such consent is legally required.
Ellis Row may transfer its rights or obligations in connection with a business restructuring, sale, merger, acquisition, transfer of operations, or similar transaction, subject to applicable law.
29. Governing Law
These Terms and any dispute arising from your use of the Ellis Row website or services will be governed by the laws applicable to Ellis Row's contracting legal entity, subject to any mandatory consumer rights available to you in your country of residence.
The specific legal entity and governing jurisdiction should be inserted here once confirmed.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- our business
- services
- policies
- promotions
- legal requirements
- operational practices
The current version will be published on our website.
Changes apply from the date they are published unless otherwise stated.
Changes will not normally alter the contractual terms of an order completed before the updated Terms became effective, except where required by law.
31. Contact Information
Questions regarding these Terms of Service may be sent to:
Ellis Row
Email: contact@ellisrowbags.com
Website: ellisrowbags.com