Shipping policy

At Ellis Row, we aim to process and deliver every order as efficiently and reliably as possible. This Shipping Policy explains processing times, estimated delivery windows, shipping charges, tracking, customs, and what happens if there is a delivery issue.

Shipping Coverage

We ship worldwide with tracked shipping.

Shipping availability may vary by destination, and any applicable shipping options will be shown at checkout.

Order Processing

Orders are generally processed and dispatched within 24 to 48 hours of purchase.

During sales, promotions, holidays, or periods of unusually high demand, processing may take slightly longer.

Delivery estimates begin once your order has been processed and dispatched.

Estimated Delivery Times

After receiving your shipping confirmation email, most orders are delivered within approximately 4 to 8 business days.

This applies to:

United States
Canada
Mexico
United Kingdom
Europe
Australia
New Zealand
other supported international destinations

Business days do not include weekends or public holidays.

These delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of carrier disruptions, local delivery conditions, customs processing, weather, public holidays, high shipping demand, or other circumstances outside our reasonable control.

If your parcel has not arrived within the expected delivery window, please allow up to 5 additional business days before contacting us.

Shipping Fees

We offer free standard shipping on orders over $120 USD.

For orders below this amount, any applicable shipping charge will be displayed at checkout before you complete your purchase.

If expedited or upgraded shipping is available and selected, the applicable charge will also be shown at checkout.

Expedited or upgraded shipping charges are non-refundable.

Duties, Taxes and Customs

Ellis Row covers applicable customs and import fees associated with eligible orders.

You should not normally be required to pay additional customs or import charges upon delivery.

If you are unexpectedly asked to pay an import or customs charge related to an Ellis Row shipment, please contact us at contact@ellisrowbags.com before making payment so we can review the situation.

Customs procedures may occasionally create delays that are outside our direct control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take 24 to 48 hours after dispatch to become active in the carrier's system.

If your tracking information has not updated for an extended period, contact us at contact@ellisrowbags.com so we can review the shipment.

Lost Packages

If your tracking information suggests that your parcel may be lost in transit, contact us at contact@ellisrowbags.com.

We will review the shipment information and, where appropriate, work with the carrier to determine the next step.

Depending on the circumstances, this may include a replacement, reshipment, refund, or another appropriate resolution.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

around the delivery location
with other members of your household
with neighbors where appropriate
with reception, concierge, or building management
directly with the carrier using your tracking number

If you still cannot locate the parcel, contact us at contact@ellisrowbags.com so we can review the shipment with you.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error after submitting your order, contact us as soon as possible at contact@ellisrowbags.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once the order has entered processing.

If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Any applicable reshipping cost will be communicated before the order is dispatched again.

Order Changes and Cancellations

If you need to cancel or modify your order, contact us as soon as possible at:

contact@ellisrowbags.com

We process orders quickly, so cancellations and modifications cannot be guaranteed.

Once an order has entered processing or has been dispatched, it can no longer be cancelled or changed.

If the order has already shipped, you may request a return after delivery in accordance with our Shipping & Returns Policy.

Delivery Delays

Although we aim to deliver orders within the estimated timeframes, delays can occasionally occur because of circumstances outside our reasonable control, including:

carrier disruptions
customs inspections
severe weather
public holidays
periods of unusually high shipping demand
transportation disruptions
local delivery issues
other logistical events

If your order is significantly delayed, contact us at contact@ellisrowbags.com and we will review its current status.

Closing Sale Orders

Orders placed during the Ellis Row Closing Sale are processed using the same shipping procedures described in this policy.

Because availability may be limited during the sale, certain styles, colors, or sizes may sell out before an order is processed.

If an item becomes unavailable after your order is placed, we will contact you and provide an appropriate resolution, which may include a refund for the unavailable item.

Any complimentary gift offered with an eligible Closing Sale order will be included automatically, subject to availability.

Force Majeure

Ellis Row is not responsible for delays caused by events genuinely outside our reasonable control, including natural disasters, major transport disruptions, government restrictions, severe weather, or similar extraordinary events.

Where such an event affects your order, we will make reasonable efforts to provide information and assist where possible.

Nothing in this section limits consumer rights that cannot legally be excluded.